Flamingo Digital: A Journey of Excellence, Innovation and Aspiration
From humble beginnings to becoming a prominent player in the sector, our journey has been marked by innovation, customer-centric approach, and an unwavering commitment to excellence. This essay delves into the history of Flamingo Digital Ltd, explores our diverse range of products and services, and unveils our vision for the future.
About Us
Flamingo Digital Ltd began its journey from a small office in Nottingham, fuelled by a desire to redefine customer service in the digital age. We recognised the growing need for professional, reliable, and efficient customer service solutions in the market and decided to fill that gap. Over the years, our relentless commitment to delivering top-tier services has seen us grow from a small local player to a global leader in outsourced customer service solutions and inbound call handling services.
We understand how much hard work goes into building a business, that's why we know how important it is to trust the organisation that will be representing you on every call. Our leadership team have decades of experience running multiple businesses and countless years of direct hands-on experience within the answering service industry.
We place a firm focus on in-house staff training designed to ensure this vast resource of industry expertise is cascaded down through our team, we have created a bespoke training program that equips agents for the wide variety of calls they will receive during the working day, providing practical workflows that ensure continuity of standards and represent our client's businesses as if they were our own.
Technology you can rely on
Technology is the backbone that powers any telephone answering service, we use industry-leading CRM applications that give our clients a magnitude of bespoke scripting flexibility. We can provide message delivery via multiple email addresses, SMS and via our online client portal. We have our own UK based office in Nottingham with our own directly employed teams, we never use external providers to answer your calls and we have business continuity plans in place to protect service levels in the event of lockdowns or force major events.
Laptops and home working kits are ready to deploy powered by secure VPN networking and cloud-based VOIP infrastructure and the latest in sip trunk technology to make sure we're always ready to answer your calls.
Contact Us
Address: Unit 37 Hartley Business Centre, Haydn Road, Nottingham
Phone: 0115 718 1396
Email: [email protected]
Website: https://www.flamingodigital.co.uk/